Returns & exchanges

Returns

If you wish to return your purchase, please contact MIUUR within 14 days of receiving your order.

Before sending any item back, please contact us at care@miuur.com so we can provide you with the return instructions.

Returned products must be unused, unworn and in their original condition, including all packaging, dust bags, tags and accessories supplied with the order.

Once the returned product has been received and inspected, we will process the corresponding refund.

Return shipping

Return shipping costs are the responsibility of the customer.

You may arrange the return using your preferred courier service, or, where available, MIUUR can arrange the return shipment on your behalf and deduct the corresponding shipping cost from the refund.

The customer remains responsible for the parcel until it reaches MIUUR. We therefore recommend using a tracked shipping service.

Customs & duties on returns

For international returns, any customs duties, import charges or additional costs incurred when the product re-enters our warehouse may be deducted from the final refund.

Exchanges

If you would like to exchange your purchase for another model or colour, please contact us at care@miuur.com.

For the first exchange, MIUUR covers the shipment of the replacement product. The return shipping cost of the original item is the responsibility of the customer.

Any subsequent exchange will be treated as a new purchase.

All replacement products are subject to availability.

Refunds

Refunds are processed once the returned item has been received, inspected and confirmed to be in its original condition.

Any applicable return shipping costs, customs duties or other charges related to the return will be deducted from the refund.

Please allow a few business days for the refund to appear on your original payment method after it has been processed.

Damaged or incorrect items

If you receive an incorrect product or believe your item has arrived damaged, please contact us as soon as possible at care@miuur.com, including your order number and photographs of the product and packaging.

We will review the case and provide the appropriate solution.

Need help?

For any questions regarding returns or exchanges, please contact us at care@miuur.com.