SHIPPING POLICY

Shipping destinations

MIUUR ships worldwide to the destinations available at checkout.

Orders are shipped from our fulfilment locations using trusted international courier services. The carrier used may vary depending on the destination, service availability and the products included in the order.

Shipping costs

MIUUR offers complimentary worldwide shipping on leather bags.

For other product categories, any applicable shipping charge will be clearly displayed at checkout before the order is completed.

Taxes and duties

For orders where MIUUR states that taxes and duties are included, the amount paid at checkout includes the applicable import duties and taxes associated with the order.

Customers should not be required to pay additional import duties or taxes upon delivery where taxes and duties have been stated as included.

In the unlikely event that a carrier requests an additional customs payment for an order where taxes and duties were included, please contact us at orders@miuur.com before making the payment so that we can assist you.

Order processing

Orders are prepared and dispatched as soon as possible after payment has been successfully processed.

Processing times may vary depending on product availability, weekends, public holidays and periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

Delivery times

Estimated delivery times are displayed where available and may vary depending on destination and shipping service.

All delivery times are estimates only and may be affected by circumstances outside our reasonable control, including customs procedures, carrier delays, weather conditions, public holidays or other logistical disruptions.

Pre-orders

Certain products may be available for pre-order.

The estimated shipping date or shipping period for a pre-order will be displayed on the relevant product page.

Pre-order dates are estimates and may change due to production or logistics circumstances. If there is a material delay, we will make reasonable efforts to inform you by email.

If an order contains both available and pre-order products, items may be shipped together or separately depending on availability and fulfilment arrangements.

Shipping address and contact details

Customers are responsible for providing a complete and accurate shipping address, telephone number and contact information when placing an order.

Please review your details carefully before completing your purchase.

If you notice an error after placing your order, contact orders@miuur.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment or has been handed to the carrier.

MIUUR cannot be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where required by applicable law.

Delivery attempts and unclaimed parcels

The carrier may contact you using the telephone number or email address provided with your order to arrange or complete delivery.

If a parcel cannot be delivered because the recipient is unavailable, the carrier may make additional delivery attempts or provide instructions for collection.

Orders that are refused, repeatedly undeliverable or left unclaimed may be returned to MIUUR. Any consequences or costs arising from circumstances attributable to the customer may be handled in accordance with applicable law and our Return and Refund Policy.

Lost or damaged shipments

If your parcel appears to be lost, arrives damaged or there is an issue with the delivery, please contact us as soon as possible at orders@miuur.com with your order number and relevant details.

We will work with the carrier to investigate the shipment and provide an appropriate solution in accordance with applicable consumer law.

Returns

Returns are subject to our Return and Refund Policy.

Eligible products may generally be returned within 14 days of delivery, subject to the conditions set out in that policy.

For eligible returns from orders delivered within Spain, MIUUR offers complimentary return shipping.

For orders delivered outside Spain, unless otherwise required by law or the product is defective, incorrect or otherwise subject to a mandatory legal remedy, return shipping is the responsibility of the customer.

Where MIUUR offers to arrange a return courier service for a return outside Spain, the applicable return shipping cost may be deducted from the refund where this has been communicated to and accepted by the customer.

Products must be returned unused, unworn and in their original condition, with all original packaging, labels and accessories, in accordance with our Return and Refund Policy.

Contact

For any questions regarding shipping or delivery, please contact:

MIUUR
Email: orders@miuur.com
Telephone: +34 677 30 45 75