Privacy policy

Commitment to privacy

At MIUUR, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit www.miuur.com, place an order, contact us, subscribe to our communications or otherwise interact with us.

This Privacy Policy should be read together with our Cookies Policy, Terms of Sale and Legal Terms and Conditions.

Data controller

The controller responsible for the processing of personal data described in this Privacy Policy is:

MIUUR
Ignacio Cristofori
N.I.F. Y8130709Q
Larrein 6
01170 Legutiano, Álava
Spain
care@miuur.com

Personal information we collect

Depending on how you interact with MIUUR, we may collect the following categories of personal information:

  • Identification and contact information, such as your name, email address, telephone number, billing address and shipping address.
  • Order and transaction information, including products purchased, order history, returns, exchanges and delivery information.
  • Account information where you create or use a customer account.
  • Payment-related information required to process your purchase. Payment information is processed through our payment service providers and e-commerce platform.
  • Communications you send to us, including customer service enquiries, requests, complaints, feedback and correspondence.
  • Marketing preferences, including whether you have chosen to receive marketing communications from us.
  • Technical and usage information, such as IP address, browser type, device information, cookie identifiers and information regarding how you interact with our website.
  • Information necessary for fraud prevention, security and compliance purposes.

We may also receive certain information from service providers that assist us in operating our website, processing payments, delivering orders, providing customer support, measuring website performance or carrying out marketing activities.

How we use your personal information

We may use personal information for the following purposes:

  • To process and fulfil orders, payments, deliveries, returns, refunds and exchanges.
  • To create and manage customer accounts.
  • To communicate with you regarding purchases, customer service requests or other enquiries.
  • To operate, maintain, secure and improve our website and services.
  • To detect, investigate and prevent fraud, misuse, security incidents and other unlawful activity.
  • To comply with accounting, tax, legal and regulatory obligations.
  • To send marketing communications where permitted by applicable law and in accordance with your preferences.
  • To understand how customers use our website and to measure and improve the performance of our products, services and marketing activities.
  • To establish, exercise or defend legal claims.

Legal bases for processing

Where the General Data Protection Regulation or similar legislation applies, we process personal information on one or more of the following legal bases:

  • Performance of a contract: where processing is necessary to process an order, provide products or services requested by you, manage delivery, returns or customer service, or take steps at your request before entering into a contract.
  • Legal obligation: where processing is necessary for us to comply with obligations relating to taxation, accounting, consumer protection, fraud prevention or other applicable laws.
  • Legitimate interests: where processing is necessary for our legitimate business interests, including securing and improving our website, preventing fraud, managing our business, understanding our customers and defending legal claims, provided that those interests are not overridden by your rights and freedoms.
  • Consent: where applicable, including for certain marketing activities, cookies or similar technologies where consent is required by law. You may withdraw your consent at any time.

Shopify

Our online store is hosted by Shopify. Shopify provides the e-commerce infrastructure that enables us to operate our website and sell our products online.

When you visit or make a purchase through our store, Shopify may collect and process personal information relating to your interaction with our website, including information about your device, browsing activity, purchases and transactions.

Shopify may process personal information on our behalf in order to provide its platform and related services. Depending on the Shopify services and features enabled on our store, Shopify may also process certain personal information for its own purposes.

You can learn more about how Shopify processes consumer information in the Shopify Consumer Privacy Policy.

Where applicable, you can also learn more about and exercise certain privacy choices relating to Shopify through the Shopify Privacy Portal.

Sharing of personal information

We may share personal information with third parties where necessary to operate our business and provide our services. These may include:

  • Shopify and providers of e-commerce infrastructure.
  • Payment processors and financial service providers.
  • Shipping, logistics and fulfilment providers.
  • Technology, hosting, analytics and website service providers.
  • Marketing and communications service providers, where applicable.
  • Professional advisers such as accountants, auditors, lawyers and insurers.
  • Public authorities, regulators or law enforcement bodies where disclosure is required by law.

We only disclose personal information where reasonably necessary for the relevant purpose and subject to applicable data protection requirements.

International transfers

Some of our service providers, including Shopify and other technology providers, may process personal information in countries other than the country in which you live.

Where personal information originating in the European Economic Area, United Kingdom or Switzerland is transferred internationally, we take appropriate measures as required by applicable law to ensure that the information receives an adequate level of protection.

Such measures may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.

Marketing communications

Where permitted by applicable law, we may use your contact information to send you news, product information, launches, events, offers or other marketing communications.

You may unsubscribe from email marketing at any time by using the unsubscribe link included in our marketing emails or by contacting us at care@miuur.com.

Withdrawing from marketing communications does not prevent us from sending service-related communications necessary to manage an order or respond to a request.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, analyse website performance, improve your experience and, where permitted, support marketing and advertising activities.

Where applicable law requires consent for non-essential cookies or similar technologies, those technologies will be used in accordance with the choices you make through our cookie consent tools.

For further information, please refer to our Cookies Policy and the cookie preferences available on our website.

Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, contractual and regulatory obligations.

The relevant retention period will depend on the nature of the information, the purpose for which it is processed and any legal requirements applicable to that information.

We may retain certain records for longer periods where necessary to establish, exercise or defend legal claims, resolve disputes, prevent fraud or comply with applicable law.

Security

We use reasonable administrative, organisational and technical measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your rights

Depending on your place of residence and applicable law, you may have rights in relation to your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of your personal information in certain circumstances.
  • Request restriction of processing in certain circumstances.
  • Object to processing based on legitimate interests.
  • Object at any time to the processing of personal information for direct marketing.
  • Receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, request its transfer to another controller.
  • Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any applicable privacy right, please contact us at care@miuur.com. We may request information reasonably necessary to verify your identity before processing your request.

You also have the right, where applicable, to lodge a complaint with a competent data protection supervisory authority.

In Spain, the competent supervisory authority is the Agencia Española de Protección de Datos (AEPD).

Privacy rights in certain United States jurisdictions

Residents of certain United States states may have additional rights under applicable privacy laws, which may include rights to access, delete or correct personal information and, in certain circumstances, to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.

Where these rights apply, appropriate privacy choices will be made available through our website or Shopify's customer privacy tools.

We do not discriminate against customers for exercising privacy rights available to them under applicable law.

Children

Our website and products are not directed at children and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us at care@miuur.com.

Third-party websites and services

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties.

We recommend reviewing the privacy information provided by any third-party website or service that you access.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal requirements.

The latest version will be published on this page. Where required by law, we may provide additional notice or request consent in relation to material changes.

Contact

For questions about this Privacy Policy, the processing of your personal information or the exercise of your privacy rights, please contact:

MIUUR
Ignacio Cristofori
Larrein 6
01170 Legutiano, Álava
Spain
care@miuur.com