FAQ

Orders & shipping

Where do you ship?
MIUUR ships worldwide.

How long will my order take to arrive?
Estimated delivery times depend on the destination. Orders within Spain generally arrive within 1–2 business days, European Union orders within approximately 2–5 business days, and orders to the rest of the world within approximately 3–7 business days.

For more information, please visit our Shipping & delivery page.

Will I receive tracking information?
Yes. Once your order has been shipped, you will receive an email with your tracking details and estimated delivery date.

Are taxes and duties included?
Applicable taxes and duties are included according to the destination and reflected in the final order amount.

Returns & exchanges

Can I return my order?
Yes. If you wish to return your purchase, please contact us within 14 days of receiving your order.

Returned products must be unused, unworn and in their original condition, including all packaging, dust bags, tags and accessories.

For full details, please visit our Returns & exchanges page.

Can I exchange my order?
Yes, subject to availability. Please contact us at care@miuur.com and we will guide you through the process.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless otherwise stated.

Products & care

Where are MIUUR bags made?
Our leather bags are handcrafted in Ubrique, Spain.

Our recycled nylon bags are produced in specialist manufacturing facilities selected according to MIUUR's quality and material requirements.

How should I care for my MIUUR bag?
Care instructions vary depending on the material. Please visit our Product care page for detailed recommendations for leather, recycled nylon, raffia and hardware.

Are variations in leather normal?
Yes. Natural variations in grain, texture and tone are inherent characteristics of leather and make each piece unique.

Payment

Which payment methods do you accept?
Available payment methods depend on your country and currency and are displayed at checkout before you complete your purchase.

Is payment secure?
Yes. Payments are processed through secure payment providers and encrypted checkout systems.

For further information, please visit our Payment & security page.

Pre-orders

How do pre-orders work?
Products available for pre-order will be clearly identified on the product page together with the estimated delivery period.

Your order will be confirmed once payment has been completed. When the product is ready to ship, you will receive a shipping confirmation and tracking information.

Can I order an available product together with a pre-order item?
If your order contains products with different availability dates, delivery timing may depend on the items included in the order. Please contact us before purchasing if you need an available item to be shipped separately.

Need help?

If you cannot find the information you need, please contact us at care@miuur.com.