Returns & exchanges

Last updated: October 2026

Returns

We accept eligible returns within 14 days from the date of delivery of the last item in your order.

To be eligible for a return, the product must be:

• unused and unworn;
• in its original condition;
• returned with all original tags, packaging and accessories;
• free from damage, stains, marks, odours or signs of use.

MIUUR reserves the right to refuse a return where the product does not meet these conditions, subject to applicable consumer law.

Return shipping

Orders delivered to mainland Spain and the Balearic Islands

For eligible returns from orders delivered to mainland Spain and the Balearic Islands, MIUUR offers complimentary return shipping.

We will provide or arrange the return shipping instructions after the return request has been reviewed.

Orders delivered to all other destinations

For eligible returns from orders delivered to all other destinations, return shipping is the responsibility of the customer, unless the product is defective, incorrect or another mandatory legal remedy applies.

Customers may arrange the return shipment independently using a tracked and insured courier service.

Where MIUUR agrees to arrange the return courier on behalf of the customer, the applicable return shipping cost will be communicated before collection and may be deducted from the refund.

How to request a return

To request a return, please contact us at:

care@miuur.com

Please include:

• your order number;
• the product you wish to return;
• the reason for the return, if you wish to provide it.

Where available, you may also submit a return request through your MIUUR customer account.

To help us process your return correctly and provide the appropriate shipping instructions, please contact us before sending the product back.

Refunds

Once the returned product has been received and inspected, we will notify you of the outcome of the return.

If the return is accepted, the refund will be issued to the original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.

MIUUR does not charge a restocking fee for eligible returns.

Any applicable return shipping cost for returns outside mainland Spain and the Balearic Islands may be deducted from the refund where MIUUR has arranged the return shipment and the cost was communicated in advance.

Original shipping charges

Where shipping charges were paid on the original order, they may be non-refundable except where reimbursement is required by applicable law.

This does not affect any mandatory consumer right to reimbursement that may apply.

Exchanges

If you would like to exchange a product, please contact care@miuur.com.

Where an exchange is accepted, availability cannot be guaranteed until the replacement product is confirmed.

Any shipping costs associated with an exchange will be handled in accordance with the conditions communicated to you and applicable consumer law.

Damaged, defective or incorrect products

Please inspect your order upon delivery.

If a product arrives damaged, defective or incorrect, contact us as soon as possible at care@miuur.com, including your order number and photographs where appropriate.

Where the product is confirmed to be defective, damaged in transit or incorrectly supplied, MIUUR will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, refund and/or complimentary return shipping.

Pre-orders

Unless otherwise stated, eligible pre-order products are subject to the same return rights once delivered.

A pre-order may not be cancellable through the automated customer account cancellation function.

If you wish to request a cancellation before a pre-order has shipped, please contact care@miuur.com. We will review the request depending on the status of the order and any applicable consumer rights.

Final sale items

Products expressly identified as final sale may be excluded from voluntary returns or exchanges where permitted by applicable law.

Any statutory rights that cannot legally be excluded will remain unaffected.

Consumer rights

Nothing in this Return and Refund Policy limits or excludes any mandatory rights available to consumers under applicable law.

Where the law applicable to your purchase grants rights that are more favourable than this policy, those rights will prevail.

Contact

For questions regarding returns, exchanges or refunds, please contact:

MIUUR
Email: care@miuur.com
Telephone: +34 677 30 45 75