Terms and conditions
Terms of sale

The access to MIUUR and the website miuur.com (property of MIUUR SL), its use, as well as the purchase of products, implies the reading, knowledge and acceptance of these General Conditions of Use (hereinafter, Conditions of Use).

Commercial policy

MIUUR offers products for sale exclusively to users over 16 years of age and empowered with sufficient legal capacity to be bound by these Terms of Use. Likewise, the user expressly and without exception accepts that access and use of the website, its services and contents is made under its sole and exclusive responsibility. If you are not a final consumer, we invite you to abstain from carrying out commercial transactions at miuur.com

MIUUR reserves the right not to respond to requests made by users that do not comply with the provisions of the previous point.

These Terms of Use exclusively regulate the offer, the acceptance of purchase orders and the sending of products to the users of miuur.com

MIUUR reserves the right to modify, at any time, the configuration of this website, as well as the conditions of the service and its content, and the right to eliminate, limit or suspend it temporarily or permanently, or prevent access to the same, trying to inform the user of these changes, whenever circumstances allow, by posting them on the website.

The intellectual property rights over this website are owned by MIUUR. The exclusive exercise of reproduction, distribution, public communication and transformation belong to this company.

Types of users and how to place an order

On the website you will find information about the products and services offered and about the possibility of hiring them. In order to process orders correctly, the user must provide the data requested for that purpose and must adhere to these Terms of Use in the version published at the time of accessing the website. MIUUR guarantees the adoption of the necessary measures for the treatment of personal data in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data. The personal data you provide us, as well as your email address will be included in the files “Clients”, property of MIUUR., whose purposes are to manage the data referred to customers, and the management of data referred to activities and commercial campaigns (e-mailing, web, mail, sms, signage, etc.), respectively.

You can exercise your rights of access, rectification, cancellation and opposition by writing to MIUUR by email at care@miuur.com (indicating in the subject “LOPD”). Navigation through the website does not require the user’s condition, but the visitor must comply with the Terms of Use of the web page specified here. Access to the website is subject to prior reading and acceptance by any user of the terms, conditions and policies contained in the Legal Information section of this website.

As indicated, before proceeding to purchase the products by transmitting the order form, the user will be asked to read carefully and expressly accept these Terms of Use.

To order one or more products at miuur.com, the user must follow the steps indicated in the purchase process, filling in the requested information, confirming the purchase of the products added to the cart and making the payment of the order. When confirming the purchase of the products, the user will have all the information related to the order in process (including the cost associated with the transport of the order to the indicated address) and all the corresponding contractual data.

The user who purchases products on the website, agrees to pay at the time that confirms the purchase. Thus, the order will not be processed until the moment when MIUUR receives the payment agreement.

Once the order has been formalized, the user will receive by email a confirmation that the order has been made, detailing the products purchased and their prices, the shipping costs, the payment method, the shipping address and the other contractual data of the transaction.

Orders will be archived in the MIUUR database for a period of time that will not exceed the limits established by current legislation.

MIUUR may refrain from processing orders sent by users who do not present sufficient solvency guarantees, who prove to be incomplete or incorrect, those whose confirmation of payment is not received within 48 hours, and also if the products selected are not available. In such cases, MIUUR will inform the user by e-mail that the Order has not been processed correctly, specifying the reasons for this, and, if applicable, refund the amount that has been anticipated for the products not available.

Products and prices

Only products of the brand MIUUR are on sale at miuur.com

MIUUR reserves the right to decide, at any time, the products offered through miuur.com. In particular, MIUUR may, at any time, add or remove products from the online store.

The essential characteristics of the products are presented in miuur.com within each product file. Despite the care put by MIUUR in its faithful reproduction, the images and colours of the products offered for sale at miuur.com could, however, not faithfully reflect the reality, due to the specific characteristics of the browser. Internet or screen used by the user.

The prices of the products for sale in miuur.com always appear in euros with the corresponding VAT (21%) broken down. To these prices will be added the relevant shipping costs, for those cases in which it applies. The shipping rates will be communicated to the user when the order is placed, and must be accepted by the user when confirming the purchase.

The prices of the products may be subject to updates. The prices that MIUUR will apply to each order will be those in force at the moment in which the user confirms the purchase of the products added to the “Order”, independently of the day in which the delivery is made. MIUUR recommends making sure of the final sale price before confirming the order.

Payment method

The user who purchases products on the website agrees to pay at the time that confirms the purchase.

Payment of the price of the products and the respective shipping costs may be made by debit and credit cards (Visa, Mastercard and UnionPay). MIUUR is committed to using the most effective and secure methods of current technology to transmit the data and payments of each transaction.

The purchase price of the products and the shipping costs will be debited to the user’s current account at the time of order confirmation.

Within a maximum period of 24-48 hours from receipt of the payment confirmation, MIUUR will send the user, via email, a confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as proof of purchase.

The invoice corresponding to the purchase made will only be sent to the customer if he explicitly requests it. Credit card fraud is a crime, and MIUUR will take legal action against anyone who makes a fraudulent transaction in our store.

Shipping and delivery of products

MIUUR is committed to deliver the products in perfect condition at the address indicated by the user in the order form, within normal business hours.

MIUUR will not be responsible for errors caused in the delivery when the shipping address entered by the user in the order form does not conform to reality or has been omitted.

The maximum term established for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery time is 1-7 business days, from the date of the order.

  • These deadlines are means, and therefore an estimate. Therefore, they may vary due to logistical reasons or force majeure. In cases of delays in delivery, MIUUR will inform its customers as soon as it becomes aware of it.
  • Each delivery is considered carried out from the moment in which the transport company makes the product available to the user, which is materialized through the control system used by the transport company
  • If at the time of delivery the user is absent, the carrier will leave a voucher indicating how to proceed to arrange a new delivery.

If, after 7 business days from the date of delivery of the order, delivery has not been arranged, the user must contact MIUUR. In case the user does not do so, after 10 business days from the departure to distribution of the order, it will be returned to the warehouses of MIUUR and the user must take charge of the shipping and return costs to origin of the goods, as well as the possible associated management costs.

If the delivery could not be made due to loss of the package, our carrier will initiate an investigation. In such cases, MIUUR will contact the user to decide whether to cancel the order and pay the amount paid (cost of products and shipping costs), or if you send a new order, without additional cost.

At the time of delivery, the user must check the good condition of the package before the transport company that, on behalf of MIUUR, makes the delivery of the product, indicating on the delivery note any anomaly that could be detected on the packaging. If afterwards, once the product has been reviewed, the user should detect any incident such as blow, breakage or any damage caused by the shipment, this must be notified by e-mail to MIUUR in the shortest possible time (maximum 7 working days), to be able to process the return.

For specific details related to shipping, please read our Shipping information.

Warranty

The Users benefit from the guarantee offered by the MIUUR firm, in accordance with Law 7/1996, of January 15, on the Regulation of Retail Trade.

Defects or damages due to improper use or handling of articles or wear caused by normal use thereof are not included in this warranty, nor are the defects, or the incorrect use of the washing instructions, that come in each garment.

Changes and returns. Right of withdrawal

The User will have a period of 14 calendar days to change or return the order, counting from the delivery date thereof. Check all the information regarding changes and returns in our Exchanges and returns policy.

Intellectual and industrial property rights

All the elements and contents of miuur.com and of each of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format, published on miuur.com (including menus, web pages, graphics, colours, schemes, tools, characters, website design, diagrams, structure, selection, ordering and presentation of content, methods, processes, functions and computer programs) are protected by copyright and other rights on intellectual and industrial property of MIUUR.

Similarly, the website is considered of computer program and, as such, is also protected by legislation on intellectual and industrial property rights. Access to the website or obtaining the user status does not imply a granting of licenses or authorizations on the aforementioned industrial and intellectual property rights.

The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by law in the matter of intellectual and industrial property on none of the elements referred to in the previous paragraph, except with the express consent of MIUUR. The user must use the materials, elements, contents and information accessed through the use of miuur.com solely for their own needs, forcing themselves not to directly or indirectly commercially exploit said elements.

Contents information

MIUUR has adopted all measures at its disposal to prevent the publication on miuur.com of contents that describe or represent scenes or situations of physical or psychological violence, or such, according to the sensitivity of the MIUUR users can be considered harmful to civic convictions, human rights or the dignity of people in any of their forms and expressions.

MIUUR has also adopted all the necessary precautions in order to assure its users that the contents miuur.com are taken care of and do not contain incorrect information or that it is not updated with respect to the date of its publication on the website (and, as far as possible, later).

Although MIUUR tries to do everything possible to guarantee continuous access to the website itself, the dynamic nature of the Internet and its contents may not allow miuur.com to operate without interruptions or discontinuities due to the need to perform the updates of the website. MIUUR cannot guarantee its users that the website operates with continuity and without interruptions, errors or malfunctions due to the Internet connection. In case of any problem noticed during the use of miuur.com please contact our Customer Service by sending an email to care@miuur.com will try to solve the problem.

The users are fully responsible for their conduct, when accessing the information on the website, while they are browsing it, as well as after they have accessed it. Therefore, users are solely responsible to MIUUR and third parties for:

  • the consequences that may derive from the use, for purposes or effects that are unlawful or contrary to this document, of any content of the website, whether or not developed by MIUUR, published or not under its name in an official manner;
  • as well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or impair the website or its services or prevent normal enjoyment by other users.

MIUUR reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the website to users who misuse of the contents and / or breach any of the conditions that appear in this document

MIUUR informs that it does not guarantee:

  • that access to the web and / or the link websites be uninterrupted or error-free.
  • Despite having taken all the necessary measures, MIUUR cannot ensure that the content or software to which users access through the web or the link website does not contain any error, computer virus or other elements in the contents that may cause alterations in your system or in electronic documents and files stored in your computer system or cause other types of damage.
  • The use of the information or content of this website or web links that users can make for their personal purposes.
Third-party links

The online store miuur.com may contain hyperlinks (known as “links” or “links”) with other websites that may have no connection with miuur.com or with MIUUR.

The purpose of these links is to help the user during their searches and navigation, as well as to speed up the hypertext connection to other websites. The activation of the links does not imply any recommendation or suggestion of MIUUR regarding access to these websites or navigation through its pages, nor any guarantee about its contents, its services or the goods that they supply and sell to Internet Users.

MIUUR does not control said websites or their contents, nor does it carry out operations to monitor them. MIUUR cannot be held responsible for the contents of these websites or the rules they adopt with respect to the user’s privacy or the processing of their personal data while browsing them.

These Terms of Use and the privacy policy do not apply to websites managed by third parties other than MIUUR.

Please check our Cookies Policy for further information.

Privacy

We kindly ask all users to carefully read our Privacy policy that applies even in case of accessing and browsing miuur.com, even without purchasing any product.

Modifications and Conditions updates

MIUUR reserves the right to modify these Conditions of Use at any time, without prior notice to the user, who in any case, is solely responsible for reviewing them as a prerequisite and indispensable to the acquisition of any product available to through miuur.com. In any case, the Conditions of Use that were exposed on the web at the time the user acquires the corresponding products will be considered valid and applicable.

In the event that any clause of these Terms of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these Conditions. MIUUR may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of the same unless expressly recognized by MIUUR legal prescription of the action that corresponds in each case.

Applicable law and conflict resolution

These Terms of Use are governed by Spanish law, as provided in Law 7/1998, of April 13, on General Conditions of Contract, in Legislative Decree 1/2007, of November 16, which approves the General Law for the Defence of Consumers and Users and in other complementary laws, such as Royal Decree 1906/1999, of December 17, 1999, by which the Telephone or Electronic Contracting is regulated with general conditions, the Organic Law 15/1999 , of December 13, Protection of Data of a Personal Nature, Law 7/1996, of January 15 of Retail Trade Regulation and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.

To resolve any controversy or conflict arising from these Conditions of Use, MIUUR is subject to the criteria for determining competence established in the applicable legislation on consumers and users.

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Do not wash   Do not wash

Do not use bleach   Do not use bleach

Do not dry clean   Do not dry clean

Do not tumble dry   Do not tumble dry

Do not iron   Do not iron

Remember that for any further information or special requests, our staff are always at your service. care@miuur.com

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All purchases made at miuur.com will be gift wrapped in our signature packaging.

MIUUR Signature Packaging

Every item is protected by a cotton cover bag. Handbags are carefully placed in a MIUUR box.

If your order is a gift, we will decorate the package with a ribbon, you can also include a personalized message for the recipient before completing your purchase.

For security reasons, the outer shipping packaging does not contain the brand’s distinctive logo or anagrams.

Free shipping on all orders to Spain*

Worldwide Express Shipping

Estimated delivery time:

–     Spain: 1 – 2 business days
–     Other EU countries: 2 – 5 business days
–     Rest of the World: 3 – 7 business days

In case you need to exchange or return any item purchased at miuur.com, you have up to 14 days from the delivery date.

For more details, please read our return policy.

*Peninsula, Ceuta, Melilla & Balearic Islands

MIUUR has carefully selected premium materials to handcraft your new product. Its natural leather is unique: any incidental tonal variations, marks or veins are natural features, and should not be considered as imperfections.

–     If your bag or leather item should come into contact with water, do not wipe the leather. Rather, dab it with a soft, neutral-coloured cloth to absorb the moisture.

–     To clean it, you can wipe it delicately using a clean and soft cloth.

–     Avoid using commercial products meant for other uses, such as shoe polish, turpentine, oil, stain-removers, alcohols or solvents.

–     Do not rub your bag with anything coarse or abrasive.

–     If your bag becomes soiled, consult a specialist cleaner or your original place of purchase.

–     Pale-coloured bags, especially white, beige, nude or light taupe, are particularly sensitive to light, dust and stains. It is very difficult to return them to their original finish.

–     To preserve the original quality and shape of your MIUUR and ensure its long life, avoid over exposure to light, heat and humidity. When not in use, we recommend to stuff your bag with tissue paper and store it upright in its protective bag in a cool and dry place.

Remember that for any further information or special requests, our staff are always at your service. care@miuur.com

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