Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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Use the coupon code: WELCOME and enjoy your 10% discount.

Please notify me when this product is available again.

We will take care of it.

Details & dimensions

–     100% Upcycled Spanish calfskin leather 
–     Adjustable shoulder strap
–     Zip closure with leather tassel puller
–     Large back pocket
–     Flat inner pocket
–     100% Organic cotton twill lining
–     24k gold plated Italian hardware
–     Comes with a protective cotton bag

Dimensions: 21.0 W x 16.0 H x 7.0 D cm
Shoulder strap drop: 49.0 – 55.0 cm

To wear: Cross-body or as a shoulder bag.
To fit: All your essentials – Phone, small or medium wallet, keys, lip balm. 

MADE IN SPAIN

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Product care

MIUUR has carefully selected premium materials to handcraft your new product. Its natural leather is unique: any incidental tonal variations, marks or veins are natural features, and should not be considered as imperfections.

–     If your bag or leather item should come into contact with water, do not wipe the leather. Rather, dab it with a soft, neutral-coloured cloth to absorb the moisture.

–     To clean it, you can wipe it delicately using a clean and soft cloth.

–     Avoid using commercial products meant for other uses, such as shoe polish, turpentine, oil, stain-removers, alcohols or solvents.

–     Do not rub your bag with anything coarse or abrasive.

–     If your bag becomes soiled, consult a specialist cleaner or your original place of purchase.

–     Pale-coloured bags, especially white, beige, nude or light taupe, are particularly sensitive to light, dust and stains. It is very difficult to return them to their original finish.

–     To preserve the original quality and shape of your MIUUR and ensure its long life, avoid over exposure to light, heat and humidity. When not in use, we recommend to stuff your bag with tissue paper and store it upright in its protective bag in a cool and dry place.

Remember that for any further information or special requests, our staff are always at your service. care@miuur.com

Shipping & returns

Free shipping on all orders to Spain*

Worldwide Express Shipping

Estimated delivery time:

–     Spain: 1 – 2 business days
–     Other EU countries: 2 – 5 business days
–     Rest of the World: 3 – 7 business days

In case you need to exchange or return any item purchased at miuur.com, you have up to 14 days from the delivery date.

For more details, please read our return policy.

*Peninsula, Ceuta, Melilla & Balearic Islands

Packaging

All purchases made at miuur.com will be gift wrapped in our signature packaging.

MIUUR Signature Packaging

Every item is protected by a cotton cover bag and carefully placed in a MIUUR box.

If your order is a gift, we will decorate the package with a ribbon, you can also include a personalized message for the recipient before completing your purchase.

For security reasons, the outer shipping packaging does not contain the brand’s distinctive logo or anagrams.

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Receive a complimentary 10% discount on your first purchase.

Do not wash   Do not wash

Do not use bleach   Do not use bleach

Do not dry clean   Do not dry clean

Do not tumble dry   Do not tumble dry

Do not iron   Do not iron

Remember that for any further information or special requests, our staff are always at your service. care@miuur.com

Details & dimensions

–     100% Upcycled Spanish calfskin leather
–     Detachable shoulder strap
–     24k gold plated Italian hardware, matt finishing
–     Magnetic closure
–     Flat leather inner pocket
–     Suede lining
–     Comes with a protective cotton bag

Dimensions: 36.0 W x 13.0 H x 12.0 D cm
Shoulder strap drop: 22.0 cm

To wear: As a clutch or as a shoulder bag.
To fit: Phone, wallet, card holder or coin purse, keys and lip balm.

MADE IN SPAIN

Details & dimensions

–     Spanish calfskin leather
–     Detachable, adjustable shoulder strap
–     Detachable handle
–     Fold over top with magnetic closure
–     Leather card slot inner pocket
–     100% Organic cotton twill lining
–     24k gold plated Italian hardware, matt finishing
–     Comes with a protective cotton bag

Dimensions: 16.0 W x 13.0 H x 6.0 D cm
Shoulder strap drop: 49.0 – 52.0 cm   |   Handle drop: 5.5 cm

To wear: Cross-body, as a shoulder bag, as a handbag or as a clutch.
To fit: Phone, small wallet or coin purse, keys, lip balm.

MADE IN SPAIN

I would love to receive this as a gift !

We will take care of it.

Details & dimensions

–     Italian Calfskin leather
–     Adjustable shoulder strap
–     Zip closure
–     Outer front pocket
–     Two spacious inner pockets, one with zip 
–     100% Organic cotton twill lining
–     24k gold plated Italian hardware
–     Comes with a protective cotton bag 

Dimensions: 26.0 W x 34.0 H x 12.0 D cm
Shoulder strap drop: 28.0 – 45.0 cm 

To wear: Cross-body, as a long or short shoulder bag.

To fit: Spacious enough to fit 13’’ laptop, agenda or notebook, phone, large wallet, keys, make up, gym clothes.

MADE IN SPAIN

Details & dimensions

–     Italian calfskin leather
–     Adjustable shoulder strap
–     Fold over top with magnetic closure
–     Outer back flat pocket
–     Leather card slot inner pocket
–     100% Organic cotton twill lining
–     Comes with a protective cotton bag

Dimensions: 10.0 W x 18.0 H x 3.0 D cm
Strap drop: 26.0 – 46.0 cm

To wear: Cross-body, as a shoulder bag, as a handbag or necklace.
To fit: Phone, coin purse, cards and bank notes, keys, lip balm.

MADE IN SPAIN

Details & dimensions

–     Italian Calfskin leather
–     Adjustable shoulder strap
–     Zip closure
–     Outer front pocket
–     Two spacious inner pockets, one with zip 
–     100% Organic cotton twill lining
–     Italian hardware
–     Comes with a protective cotton bag 

Dimensions: 26.0 W x 34.0 H x 12.0 D cm
Shoulder strap drop: 28.0 – 45.0 cm 

To wear: Cross-body, as a long or short shoulder bag.

To fit: Spacious enough to fit 13’’ laptop, agenda or notebook, phone, large wallet, keys, make up, gym clothes.

MADE IN SPAIN

Details & dimensions

–     100% Upcycled Spanish calfskin leather & suede
–     Adjustable shoulder strap
–     Zip closure with leather tassel puller
–     Large back pocket
–     Flat inner pocket
–     100% Organic cotton twill lining
–     24k gold plated Italian hardware
–     Comes with a protective cotton bag

Dimensions: 21.0 W x 16.0 H x 7.0 D cm
Shoulder strap drop: 49.0 – 55.0 cm

To wear: Cross-body or as a shoulder bag.
To fit: All your essentials – Phone, small or medium wallet, keys, lip balm. 

MADE IN SPAIN

Details & dimensions

–     100% Upcycled Italian calfskin leather & hair
–     Detachable, adjustable shoulder strap
–     Detachable handle
–     Fold over top with magnetic closure
–     Leather card slot inner pocket
–     100% Organic cotton twill lining
–     24k gold plated Italian hardware, matt finishing
–     Comes with a protective cotton bag

Dimensions: 16.0 W x 13.0 H x 6.0 D cm
Shoulder strap drop: 49.0 – 52.0 cm   |   Handle drop: 5.5 cm

To wear: Cross-body, as a shoulder bag, as a handbag or as a clutch.
To fit: Phone, small wallet or coin purse, keys, lip balm.

MADE IN SPAIN

Details & dimensions

–     100% Upcycled Spanish calfskin leather
–     Detachable, adjustable shoulder strap
–     Detachable handle
–     Fold over top with magnetic closure
–     Leather card slot inner pocket
–     100% Organic cotton twill lining
–     24k gold plated Italian hardware, matt finishing
–     Comes with a protective cotton bag

Dimensions: 16.0 W x 13.0 H x 6.0 D cm
Shoulder strap drop: 49.0 – 52.0 cm   |   Handle drop: 5.5 cm

To wear: Cross-body, as a shoulder bag, as a handbag or as a clutch.
To fit: Phone, small wallet or coin purse, keys, lip balm.

MADE IN SPAIN

Details & dimensions

–     100% Upcycled Spanish calfskin leather
–     Two detachable, adjustable leather straps
–     Main pocket for banknotes
–     Card pocket with flap closure
–     Leather interior
–     Comes with a protective cotton bag

Dimensions: 9.0 W x 10.5 H x 0.5 D cm
Strap drop: 35.0 cm – 46.0 cm

To wear: As a collar, shoulder or hand carry.
To fit: Cards & banknotes.

Made in Spain using leathers from excess production in the luxury industry.