Customer care
Shipping information
Worldwide shipping

We provide worldwide express shipping by DHL. Delivery of orders is via courier and we are unable to deliver to post office boxes. Delivery times are estimates and provided as guidelines only. Please note that in some geographical areas there is a limited range of delivery services available and this could lead to delays in delivery. Likewise, adverse weather conditions or unexpected abnormal events that are beyond our control could also compromise the delivery times. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of payment authorisation, remote delivery locations or adverse weather conditions. Kindly note that during sale, holiday or other high demand periods, the large amount of orders can result in longer delivery times.

Estimated express delivery times

–     Spain: 1 – 2 business days
–     Other EU countries: 2 – 5 business days
–     Rest of the World: 3 – 7 business days

(Please note that delivery times may be delayed due to customs issues in international shipping or Canary Islands, Ceuta & Melilla in Spain).

Any purchase placed after 2pm will be dispatched the following working day.

Unfortunately, we cannot dispatch nor deliver orders over the weekend or bank holidays. Any order placed after 2pm on Friday, during the weekend or bank holiday, will be dispatched the following Monday or working day.

When your purchase at miuur.com is confirmed, we will send you a confirmation email with all the details of your order. Once the order has been shipped out, you will receive an SMS or an email from DHL providing your tracking information and an estimated delivery date and time. That communication will also contain a link for you to manage the delivery at your convenience. You will be able to change dispatch date and time or even update the shipping address if needed. DHL will try to deliver your purchased parcel twice and in case the delivery cannot be fulfilled the second time, they will provide detailed information for you to pick it up from their offices. Please note that if the need of changing the delivery address involves delivering in a differing city from the one provided at check out, you as the receiver will be the sole responsible for all extra costs that this may generate.

Shipping rates

Our purpose is to maintain fair prices in our products. Please see below shipping rates for different destinations worldwide:

–     Spain (Peninsula, Ceuta, Melilla & Balearic Islands): Free Express Shipping
–     Spain (Canary Islands): 25€
–     All other EU countries: 25€
–     Rest of the World: 40€

* All free shipping costs may be excluded for SALE or Special Discount products. In that case, shipping costs for Spain (Peninsula, Ceuta, Melilla & Balearic Islands) will be 5,75€ and above listed costs for other destinations.

Insurance & signature upon delivery

MIUUR insures each purchase during its time in transit until it is delivered to you. For security reasons, all miuur.com online purchases require a signature upon delivery, at which point responsibility passes on to you. Please be aware that our shipping is not a named service and anyone at the designated delivery address may sign for the reception of your purchase, being sufficient proof of fulfilment by MIUUR. Please note that MIUUR will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

Gift

All items purchased as a gift will be decorated with a ribbon and may include a personalised note that you can specify when confirming your purchase. For security reasons, gifts are shipped in brand-free outer packaging and no price is included in the delivery documentation.

Uncollected packages

All costs derived from uncollected packages will be the customer’s responsibility (original and return shipping charges, storage if applicable, import fees or taxes if applicable), therefore, please be aware that MIUUR will deduct from your refund all the costs in which the brand has incurred.

Taxes & duties

All taxes are included for EU countries (except for Canary Islands, Ceuta & Melilla in Spain). For all other international destinations, we ship on a DDU basis (Delivery Duty Unpaid) and your purchase may be subject to customs duties and import taxes upon entry into the country. MIUUR cannot be held accountable for any of these customs duties and import taxes. This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. It will be your sole responsibility to claim such import charges back from the applicable authority in your country. We are unable to advise the amount, as they change from country to country depending on local imports legislation. The customer is also responsible for providing any information required by customs to ensure the goods are cleared.

Please note that DHL will process all shipments, including those that involve cross-border transactions, in the fastest and most efficient way, but you should be aware that if any items shipped are rejected and returned to MIUUR (if the recipient is not willing to pay the applicable local taxes / import duties, the delivery address is wrong or there is no one to accept the package the several times the courier will try to deliver it) you as the customer, will be responsible for the original shipping charges, any import fees or taxes that are incurred on the package, and the cost of returning the package to MIUUR. This amount will be deducted from your refund. Do not hesitate to contact us if you have any questions related to shipping to your country at care@miuur.com.

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Do not wash   Do not wash

Do not use bleach   Do not use bleach

Do not dry clean   Do not dry clean

Do not tumble dry   Do not tumble dry

Do not iron   Do not iron

Remember that for any further information or special requests, our staff are always at your service. care@miuur.com

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All purchases made at miuur.com will be gift wrapped in our signature packaging.

MIUUR Signature Packaging

Every item is protected by a cotton cover bag. Handbags are carefully placed in a MIUUR box.

If your order is a gift, we will decorate the package with a ribbon, you can also include a personalized message for the recipient before completing your purchase.

For security reasons, the outer shipping packaging does not contain the brand’s distinctive logo or anagrams.

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Free shipping on all orders to Spain*

Worldwide Express Shipping

Estimated delivery time:

–     Spain: 1 – 2 business days
–     Other EU countries: 2 – 5 business days
–     Rest of the World: 3 – 7 business days

In case you need to exchange or return any item purchased at miuur.com, you have up to 14 days from the delivery date.

For more details, please read our return policy.

*Peninsula, Ceuta, Melilla & Balearic Islands

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MIUUR has carefully selected premium materials to handcraft your new product. Its natural leather is unique: any incidental tonal variations, marks or veins are natural features, and should not be considered as imperfections.

–     If your bag or leather item should come into contact with water, do not wipe the leather. Rather, dab it with a soft, neutral-coloured cloth to absorb the moisture.

–     To clean it, you can wipe it delicately using a clean and soft cloth.

–     Avoid using commercial products meant for other uses, such as shoe polish, turpentine, oil, stain-removers, alcohols or solvents.

–     Do not rub your bag with anything coarse or abrasive.

–     If your bag becomes soiled, consult a specialist cleaner or your original place of purchase.

–     Pale-coloured bags, especially white, beige, nude or light taupe, are particularly sensitive to light, dust and stains. It is very difficult to return them to their original finish.

–     To preserve the original quality and shape of your MIUUR and ensure its long life, avoid over exposure to light, heat and humidity. When not in use, we recommend to stuff your bag with tissue paper and store it upright in its protective bag in a cool and dry place.

Remember that for any further information or special requests, our staff are always at your service. care@miuur.com

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