Customer care
Product care
Care guide

MIUUR has carefully selected premium materials to handcraft your new product. Its natural leather is unique: any incidental tonal variations, marks or veins are natural features, and should not be considered as imperfections. To ensure keeping your bag in perfect condition, please follow our product care guide.

–     If your bag or leather item should come into contact with water, do not wipe the leather. Rather, dab it with a soft, neutral-coloured cloth to absorb the moisture.

–     To clean it, you can wipe it delicately using a clean and soft cloth.

–     Avoid using commercial products meant for other uses, such as shoe polish, turpentine, oil, stain-removers, creams, alcohols, solvents.

–     Be careful not to rub your bag against coarse or abrasive surfaces. Light scratches can attenuate if gently massaged with a soft, dry cloth.

–     If your bag becomes soiled, consult a specialist cleaner.

–     Pale-coloured bags, especially white, beige, nude or light taupe, are particularly sensitive to light, dust and stains. It is very difficult to return them to their original finish.

–     Occasionally, a slight transfer of colour can occur with leather when rubbed, specially in humid environments. Keep this in mind, particularly with suede or suede-like leather, when wearing light-coloured garments.

–     To preserve the original quality and shape of your MIUUR and ensure its long life, avoid over exposure to light, heat and humidity, as well as overfilling it. When not in use, we recommend to stuff your bag with tissue paper and store it upright in its protective bag in a cool and dry place.

MIUUR logo & hardware

–     Each golden MIUUR logo is carefully placed by hand on the leather via a heat transferred foil print.

–     We use Italian gold-plated hardware on our products with top lacquer protection.

–     Non golden logo neither gold plated hardware will lose clarity and colour if handled with special care.

–     Avoid any contact with other surfaces. Avoid all contacts with liquids and especially creams, hand lotions or perfumes.

–     As we will make sure you receive your bag in perfect conditions, please note that MIUUR cannot accept on a later stage any complaints due to loss of colour, loss of clarity and/or damages of either golden logo or hardware.


Remember that for any further information or special requests, our staff are always at your service at care@miuur.com

At MIUUR, we cannot be liable for the improper use of items outside our recommendations or for the manipulation of our designs without the supervision of our professionals.

 

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Do not wash   Do not wash

Do not use bleach   Do not use bleach

Do not dry clean   Do not dry clean

Do not tumble dry   Do not tumble dry

Do not iron   Do not iron

Remember that for any further information or special requests, our staff are always at your service. care@miuur.com

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All purchases made at miuur.com will be gift wrapped in our signature packaging.

MIUUR Signature Packaging

Every item is protected by a cotton cover bag. Handbags are carefully placed in a MIUUR box.

If your order is a gift, we will decorate the package with a ribbon, you can also include a personalized message for the recipient before completing your purchase.

For security reasons, the outer shipping packaging does not contain the brand’s distinctive logo or anagrams.

Free shipping on all orders to Spain*

Worldwide Express Shipping

Estimated delivery time:

–     Spain: 1 – 2 business days
–     Other EU countries: 2 – 5 business days
–     Rest of the World: 3 – 7 business days

In case you need to exchange or return any item purchased at miuur.com, you have up to 14 days from the delivery date.

For more details, please read our return policy.

*Peninsula, Ceuta, Melilla & Balearic Islands

MIUUR has carefully selected premium materials to handcraft your new product. Its natural leather is unique: any incidental tonal variations, marks or veins are natural features, and should not be considered as imperfections.

–     If your bag or leather item should come into contact with water, do not wipe the leather. Rather, dab it with a soft, neutral-coloured cloth to absorb the moisture.

–     To clean it, you can wipe it delicately using a clean and soft cloth.

–     Avoid using commercial products meant for other uses, such as shoe polish, turpentine, oil, stain-removers, alcohols or solvents.

–     Do not rub your bag with anything coarse or abrasive.

–     If your bag becomes soiled, consult a specialist cleaner or your original place of purchase.

–     Pale-coloured bags, especially white, beige, nude or light taupe, are particularly sensitive to light, dust and stains. It is very difficult to return them to their original finish.

–     To preserve the original quality and shape of your MIUUR and ensure its long life, avoid over exposure to light, heat and humidity. When not in use, we recommend to stuff your bag with tissue paper and store it upright in its protective bag in a cool and dry place.

Remember that for any further information or special requests, our staff are always at your service. care@miuur.com

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