If you need to return your purchase, we offer a 14-day refund from the day the order was delivered. To return your purchase, please follow the instructions below:

• The customer must contact MIUUR within 14 days of receiving the order to place a return request and obtain a “Return Authorisation”. No parcel shall be accepted without a return authorisation. The return request should be placed via our return form.
• If we authorise the return, you will receive an email confirmation from us with all the details needed.
• You can choose from two different ways of shipment:

• • MIUUR arranges the return back with DHL Express and will provide you with a return label that you should print out before the pick-up. Shipping cost will be deducted from your refund.
  • You take care yourself to use your preferred shipping method and return the product(s) back to MIUUR. You should inform us about the tracking number as soon as you ship the parcel. Shipping cost will not be reimbursed to you.

    * Please be aware that no matter which option you pick, you hold full responsibility for the item(s) returned until the parcel arrives to our facilities as the costs and risks pertaining to the return of product(s) are borne by the sender. MIUUR cannot be held responsible in the event of loss, theft or damage of the returned parcel.

• All returned product(s) must be sent back to us in their original condition (including full packaging, accessories, tags and dust bag) and must be completely unworn. Labels and seals must not have been removed. The branded box, is considered part of the product and should also be returned undamaged.
• Do not adhere labels or tape to the branded box or packaging.
• In order to protect the original packaging, please make sure you return the order inside the protective outer carton box for shipping if you received it that way upon delivery, or inside a courier plastic envelop (when shipping back with DHL, they will provide the plastic envelop at pick-up).
• Please be aware that damages to the packaging or omission of it from your return / exchange will result in packaging costs charge deducted from your refund.
• Please note that original shipping costs payed at check-out are non-refundable and for orders placed outside EU, MIUUR is not responsible for the refund of any import tax or duty that your order may have incurred for returned items.
• On receipt of the product(s) returned by the customer, the customer service shall send a confirmation of receipt of the product by email.

MIUUR reserves the right to refuse any return on items that do not meet the above requirements, such as returns that have been worn, used, altered or damaged or any parcel returned after the prescribed timeframe. Parcels for which the customer’s identification (surname, first name, address and return code) is not possible shall be refused. If your return is not accepted, it may be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

If you need any further information, please send us an email to returns@miuur.com and our team will be happy to assist you.

MIUUR address for returns/exchanges:

MIUUR
Bustinzuri 1 4B
01008 Vitoria
Álava
Spain