Customer care
Exchanges & returns
Exchanges

Should you be interested in a different colour or style, please return your item(s) to us and simply purchase the new piece separately at miuur.com

Returns policy

If you need to return your purchase, we offer a 14-day refund from the day the order was delivered. To return your purchase, please follow the instructions below:

  • The customer must contact MIUUR within 14 days of receiving the order to place a return request and obtain a “Return Authorisation”. No parcel shall be accepted without a return authorisation. The return request should be placed via our return form.
  • If we authorise the return, you will receive an email confirmation from us with all the details needed.
  • You can choose from two different ways of shipment:
    • MIUUR arranges the return back with DHL Express and will provide you with a return label that you should print out before the pick-up. Shipping cost will be deducted from your refund.
    • You take care yourself to use your preferred shipping method and return the product(s) back to MIUUR. You should inform us about the tracking number as soon as you ship the parcel. Shipping cost will not be reimbursed to you.

      * Please be aware that no matter which option you pick, you hold full responsibility for the item(s) returned until the parcel arrives to our facilities as the costs and risks pertaining to the return of product(s) are borne by the sender. MIUUR cannot be held responsible in the event of loss, theft or damage of the returned parcel.

  • All returned product(s) must be sent back to us in their original condition (including full packaging, accessories, tags and dust bag) and must be completely unworn. Labels and seals must not have been removed. The branded box, is considered part of the product and should also be returned undamaged.
  • Do not adhere labels or tape to the branded box or packaging.
  • In order to protect the original packaging, please make sure you return the order inside the protective outer carton box for shipping if you received it that way upon delivery, or inside a courier plastic envelop (when shipping back with DHL, they will provide the plastic envelop at pick-up).
  • Please be aware that damages to the packaging or omission of it from your return / exchange will result in packaging costs charge deducted from your refund.
  • Please note that original shipping costs payed at check-out are non-refundable and for orders placed outside EU, MIUUR is not responsible for the refund of any import tax or duty that your order may have incurred for returned items.
  • On receipt of the product(s) returned by the customer, the customer service shall send a confirmation of receipt of the product by email.

MIUUR reserves the right to refuse any return on items that do not meet the above requirements, such as returns that have been worn, used, altered or damaged or any parcel returned after the prescribed timeframe. Parcels for which the customer’s identification (surname, first name, address and return code) is not possible shall be refused. If your return is not accepted, it may be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

If you need any further information, please send us an email to returns@miuur.com and our team will be happy to assist you.

MIUUR address for returns/exchanges:

MIUUR
Bustinzuri 1 4B
01008 Vitoria
Álava
Spain

Return form

To request a return, please fill the form:

Refunds

Once the returned item has been received and inspected, the refund will be processed as soon as possible at your original method of payment and an email will be sent to confirm your return has been accepted. Please be aware that MIUUR will not be able to refund original or return shipping charges, import duties, taxes or tariffs, therefore, if applicable those costs will be deducted from your balance and detailed information will be specified in the return confirmation email.

Please note that it may take up to 15 days for the funds to appear in your account depending on your bank transaction policies.

Sale

Our regular online return and exchange policy as described above applies during sale or special discunt periods unless otherwise indicated.

Product quality guarantee & other questions related to your orders

For issues related to purchases, such as: order status, errors when placing the order, erroneous products, defective items, partial deliveries, etc., please feel free to contact us at care@miuur.com and our team will be happy to assist you. In case of faulty or damaged products or erroneous delivery please contact us within 7 days of receipt.

Please note that all our products have been carefully made by hand in Spain and inspected before shipped. Due to the hand craftsmanship and our unique material choices, slight irregularities may be noticeable. We do not consider fabric nubs, minor markings or inconsistency in colour as constituting a flaw.

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Do not wash   Do not wash

Do not use bleach   Do not use bleach

Do not dry clean   Do not dry clean

Do not tumble dry   Do not tumble dry

Do not iron   Do not iron

Remember that for any further information or special requests, our staff are always at your service. care@miuur.com

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All purchases made at miuur.com will be gift wrapped in our signature packaging.

MIUUR Signature Packaging

Every item is protected by a cotton cover bag. Handbags are carefully placed in a MIUUR box.

If your order is a gift, we will decorate the package with a ribbon, you can also include a personalized message for the recipient before completing your purchase.

For security reasons, the outer shipping packaging does not contain the brand’s distinctive logo or anagrams.

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Free shipping on all orders to Spain*

Worldwide Express Shipping

Estimated delivery time:

–     Spain: 1 – 2 business days
–     Other EU countries: 2 – 5 business days
–     Rest of the World: 3 – 7 business days

In case you need to exchange or return any item purchased at miuur.com, you have up to 14 days from the delivery date.

For more details, please read our return policy.

*Peninsula, Ceuta, Melilla & Balearic Islands

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MIUUR has carefully selected premium materials to handcraft your new product. Its natural leather is unique: any incidental tonal variations, marks or veins are natural features, and should not be considered as imperfections.

–     If your bag or leather item should come into contact with water, do not wipe the leather. Rather, dab it with a soft, neutral-coloured cloth to absorb the moisture.

–     To clean it, you can wipe it delicately using a clean and soft cloth.

–     Avoid using commercial products meant for other uses, such as shoe polish, turpentine, oil, stain-removers, alcohols or solvents.

–     Do not rub your bag with anything coarse or abrasive.

–     If your bag becomes soiled, consult a specialist cleaner or your original place of purchase.

–     Pale-coloured bags, especially white, beige, nude or light taupe, are particularly sensitive to light, dust and stains. It is very difficult to return them to their original finish.

–     To preserve the original quality and shape of your MIUUR and ensure its long life, avoid over exposure to light, heat and humidity. When not in use, we recommend to stuff your bag with tissue paper and store it upright in its protective bag in a cool and dry place.

Remember that for any further information or special requests, our staff are always at your service. care@miuur.com

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